திரும்பப்பெறும் கொள்கை

Last Updated: June 2026

At PerfectPooja, we strive to ensure that every order reaches you in perfect condition. We understand the importance of trust when purchasing pooja essentials and spiritual products online, and we are committed to providing a smooth shopping experience.

Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, cancellation requests cannot be accepted.

  • To request a cancellation, please contact our support team as soon as possible with your order details.

Returns

Due to the nature of pooja products, personal-use items, and religious articles, returns are accepted only under the following circumstances:

  • The product received is damaged during transit.

  • The product received is incorrect.

  • The product received is incomplete or missing items.

To be eligible for a return:

  • The request must be raised within 48 hours of delivery.

  • Clear photographs of the product and packaging must be provided.

  • The product must remain unused and in its original packaging.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used products

  • Opened products

  • Customized or made-to-order items

  • Perishable products

  • Products damaged due to misuse after delivery

  • Items purchased during clearance or special sale events unless damaged or incorrect

Refunds

Once the return request is reviewed and approved:

  • Refunds will be processed to the original payment method.

  • Refund processing may take 5–10 business days depending on the payment provider or banking institution.

  • If the original payment method is unavailable, an alternative solution may be offered at our discretion.

Replacement Policy

In eligible cases, we may offer:

  • Product replacement

  • Store credit

  • Refund

The resolution will depend on product availability and the nature of the issue.

International Orders (Exports)

For international shipments:

  • Returns may not be accepted unless the product is damaged or incorrect.

  • Shipping charges, customs duties, import taxes, and related fees are non-refundable.

  • Customers are responsible for any applicable customs or import charges imposed by their destination country.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  1. Take clear photographs of the package and product.

  2. Contact our support team within 48 hours of delivery.

  3. Include your order number and supporting images.

Our team will review the request and respond as quickly as possible.

Contact Us

For return, refund, or cancellation assistance, please contact:

Email: support@perfectpooja.com

A Note from PerfectPooja

Every order is packed with care and devotion. We sincerely appreciate your trust in PerfectPooja and remain committed to serving your spiritual needs with authenticity, respect, and reliability.

May your home always be blessed with peace, prosperity, and divine grace. 🪔🙏✨